FAQ
You will find a list of the most commonly asked questions below. Click on a question below to reveal the answer. If you do not find the answer to your question, please contact us.
Orders
What is the Rush Order service?
We have created the rush-order service add-on to expedite the process of packing and shipping orders in priority status. If you need your order to ship quicker, use the rush-order service! Learn more about Rush Order here.
How do I track my order?
You can track your order by visiting your order history if you are signed in or look it up here.
Can I cancel my order?
We make every effort to ship your order as quickly as possible. We cannot guarantee that your order can be canceled, however please contact us as soon as possible and we will make our best effort to cancel your order before it ships. Once your order has shipped, we cannot cancel your order and you must contact our returns department to initiate a return.
What if my order arrives damaged?
Please contact us and report the damage within 10 days of delivery and provide your order number and pictures of the damaged shipping box.
What if my order is missing an item?
Please contact us and report the missing items within 10 days of delivery and provide your order number.
Shipping
How will my order be shipped?
Depending on the option you choose, we ship all orders via UPS or USPS. All orders are shipped with tracking.
How long does it take to ship my order?
All orders ship within 1 business day (excludes weekends and holidays) of placing your order (cut-off time is 2pm EST). Need it faster? Learn more about Rush Order here.
Can I pick up my order locally?
No, we do not offer local pickup at this time.
What if my order says delivered but I did not receive it?
Sometimes the shipping courier will mark a package delivered before it is delivered. Please wait at least 24 hours from delivery. If you still have not received your package, please contact us with your order number and we will gladly assist you.
Payment
What payment methods do you accept?
We accept PayPal, American Express, Discover, Visa and MasterCard payments.
Products
Where can I find Safety Data Sheets (SDS)?
You can find all Safety Data Sheets (SDS) here.
Where can I find product manuals, instructions and other literature?
You can find all product manuals, instructions and other literature here.
Returns
The item I received is defective, what should I do?
If the item you received is defective, please contact us.
How do I return my order?
If you need to return your order or an item on your order, please visit our returns page for help.
User Account
How do I change my password?
Sign in to your account and visit the change password link.
I forgot my password, how do I reset it?
If you've forgotten your password, please visit the forgot password link.